Refund Policy



Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at %{email %> and send your item to: 12 Myrtle Green , St.Ives, CAM, PE27 3YQ, United Kingdom.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: 12 Myrtle Green , St.Ives, CAM, PE27 3YQ, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.



  • Refunds will be made, in full, if cancellation is requested before courier collection takes place.

    A refund will be granted should you experience an unreasonable delay or sub standard quality in the service agreed upon at the time of booking, if these issues are due to negligence by GO.UK.COM (GO UK CORP Ltd)

    Claims must be submitted within 14 days via claim form.

    If you cancel at the time of, or after the courier collection has been made the customer will be charged in full.

    If you want us to return the courier consignment back to you due to change of mind, excess weight or any other reason then you are liable for courier collection and courier delivery charges.

    Refunds cannot be granted for longer Transit times. Transit times are estimated in working days from date of courier collection and are calculated for nationwide travel between (and in) major cities. Remote rural areas may take longer. Estimations are based on average transit times. Delays due to customs, weather etc can occur, so we advise that you plan for this possibility.




This refund & cancellation policy is adopted by all clients of GO UK CORP Ltd trading as GO, and will apply to all minicabs as arranged on the customers’ behalf through GO UK CORP Ltd, also known as GO.


PHV means Private Hire Vehicle.

GO is the trading company of GO UK CORP Ltd .

Cancellations and Bookings

All cancellations of transfers made before the booking time and prior to vehicle despatch will not incur a penalty charge. All airport, seaport and any other transfers must be cancelled no less than 24 hours prior to the pick-up time. If you need to cancel a booking please contact us by phoning 01480 587252.

Cancellations for airport, seaport and/or any other long distance transfer(s) made prior to the booking time, but after a vehicle has been despatched will be subject to a charge up to the full price of the fare. Cancellations for airport, seaport and/or any other long distance transfer(s) made less than 24 hours prior to the pick-up time will be subject to a charge up to the full price of the fare.

In the instance of a late cancellation fee being levied for non-prepaid journeys an invoice for the fee will be issued. The invoice must be paid within 30 days of invoice date and any unpaid invoices will incur a maximum 100% charge of the original invoice amount. The time stipulated for payment shall be of the essence of the Agreement. Failure to pay within the period specified shall entitle us to write to you and upon the expiration of seven days’ notice, to charge you for costs and expenses incurred in recovering late payments, and to charge interest at the rate then in force pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 as at the due date or on the above rate whichever is the greater.


All refunds, if paying in full before the booking date, must be requested at minimum 24 hours prior to the booking date. Refunds to credit/debit cards can only be refunded to the original card used. Refunds made by cheque can only be made out to the customer who made the original booking.


In the event of circumstances beyond our control GO UK CORP Ltd reserve the right to cancel all services. Where payment has been made a refund will be issued. If a car breaks down during the journey, an alternative will be provided rom GO or a third party company with a practical time allowance.


No refunds will be given for transfers terminated part way through the hire. If the journey is not prepaid then the full fare will be due to the driver and/or an invoice will be issued.